Identify the portal
Include the Bitrix24 domain, tenant, WhatsApp instance and affected user whenever possible.
Updated on 13/06/2026
Whats-SE technical support
Channels and guidance for customers, Bitrix24 moderators and teams that need to validate or operate Whats-SE, including when extra numbers are used to split contexts.
Support channels
Use the contacts below for technical support, installation questions, billing or marketplace validation.
How to open an efficient ticket
Describe the flow
Explain whether the issue happens during installation, number connection, sending, receiving, campaigns, templates or subscription.
Send evidence
Include screenshots, approximate time, error message and expected result. Do not send passwords, tokens or API keys.
Initial helpdesk base
Install Whats-SE in Bitrix24
Use the Bitrix24 app installation flow. After authorization, the app finishes installation, saves the portal context and prepares the required placements.
Connect the first WhatsApp number
Open Whats-SE from the left menu, go to Settings and create a new instance. When applicable, scan the QR code from WhatsApp linked devices.
Open conversations and history
In the management area, select the instance/channel and use the conversation list to view history, send text and send files.
Manage extra numbers
When the operation needs separate brands, branches or queues, checkout lets you add extra numbers with adjustable quantity and a discount on the selected plan.
Use templates and campaigns
Advanced plans can enable templates, campaigns, segments and automations. Meta templates require proper configuration and follow Meta approval.
Manage subscription
The Subscription tab shows trial status, active subscription, payment issues and checkout or Stripe portal options when available.
Recommended video scripts
| Video | Goal | Script | Length | Screens | CTA |
|---|---|---|---|---|---|
| Whats-SE overview | Show app value for moderators and customers. | Present the problem, solution, Bitrix24 usage, plans and support. | 2 to 3 minutes | Landing, Whats-SE menu, conversation list and Subscription tab. | Install through Bitrix24 Marketplace or contact Sales Engine. |
| Bitrix24 installation | Prove the installation and finish flow. | Install, authorize permissions, finish installation and open the left menu. | 2 minutes | Bitrix24 authorization screen, finish screen and Whats-SE menu. | Connect the first WhatsApp number. |
| Initial setup | Show instance/channel creation. | Open Settings, create instance and guide QR Code or official setup according to plan. | 3 to 5 minutes | Settings, new instance and connection status. | Send the first message. |
| Sending and receiving messages | Demonstrate the main operation. | Select conversation, send text, attach a file and inspect history. | 3 minutes | Conversation list, message panel and file upload. | Use the CRM context. |
Blog
Reading that helps support
These articles provide context for tickets, onboarding and customer guidance.
Support and adoption
Installation, ticket opening and day-to-day usage in one path.
Security and governance
How to separate contexts, permissions and extra numbers without improvising.
Commercial operations
When support needs conversation history, steps and continuity.