Guided installation
User, placement, contact center and connector scopes allow the app to register itself in the authorized portal.
Updated on 13/06/2026
Bitrix24 permissions and scopes
Explanation of the access Whats-SE uses to install, appear inside Bitrix24 and operate messages, CRM, files and automations.
| Scope | Purpose in Whats-SE |
|---|---|
crm | Read CRM records and support sending messages from contacts, companies, leads and deals. |
im | Support communication resources used by the Bitrix24 messaging environment. |
imopenlines | Connect conversations to the Bitrix24 Open Channel. |
imconnector | Register and operate the WhatsApp connector used in Open Channels. |
user | Identify the authorized user/portal and apply the correct installation context. |
placement | Display Whats-SE in the left menu, Contact Center and CRM entity tabs. |
contact_center | Make the app available in Contact Center for WhatsApp channel connection. |
bizproc | Allow robot/automation sending of WhatsApp messages in CRM processes and rules. |
disk | Support sending, receiving and displaying files linked to conversations. |
The final list must be checked in the app registration before submission to Bitrix24 Marketplace. The goal is to request only the access required for the described behavior.
Why these accesses exist
Service and CRM
CRM and Open Channel scopes allow conversations to be linked to contacts, companies, leads and deals.
Files and automation
Disk and bizproc scopes support file handling and commercial automation robots when enabled by the plan.